As international airspace quietened down due to the Covid-19 pandemic, local businesses proceeded as normal. But international companies with production facilities spread across the globe were working under conditions that were far from ordinary.
The challenge: overcoming travel restrictions
With the ongoing pandemic, Sanovo was forced to adapt to offering its products and services under these new conditions. Their international clients were still in full operation, maintaining a high demand for the firm’s products and services.
The pandemic, and its subsequent travel restrictions, made it challenging for Sanovo to provide their customers with the correct support and accurate machine reparations without being physically present.
The solution: maintenance and repairs through remote support
The remote support solution, offered by SynergyXR, successfully overcame Sanovo’s challenge by delivering an easy-to-use platform that enabled their technicians to repair, and offer support, completely virtually.
For instance, the client’s plant technician (located anywhere in the world) simply places their HoloLens on, and the support technician, located in Denmark, can assist and support remotely, through their computer.
The support technicians, in Denmark, are able to share 3D content such as instruction diagrams, manuals, and other documentation to help facilitate reparation. The physical actions are executed by the plant technician on location.
The plant technician can manipulate this content with their hands and follow instructions in real-time, while the support technician digitally “looks over their shoulder”.
The result: reduced downtime from 2 days to 2 hours
From two days to just a few hours. That’s how quickly this new solution lets Sanovo repair machines remotely. What was previously a laborious affair that required grueling international travel, often to remote areas, can now be remedied from Denmark in just a few hours.
The successful solution has the potential to profoundly reduce Sanovo’s time and costs spent on traveling to onsite locations, as well as improving productivity. The idea of being able to support a global fleet of machinery from a single base is now becoming a reality. And the reduced travel, says Olaf, “has the added benefit of helping us reduce our carbon footprint”, a goal that the company was already working towards.
Sanovo finds the perfect solution to maintaining machines
