Today, enterprise AR pioneer, Scope AR, announced a partnership with ServiceMax to bring improved knowledge management to both individual service technicians and to enterprise organizations overall. The integration of Scope AR's WorkLink platform with ServiceMax's Field Service Management platform gives workers real-time access to AR work instructions and remote assistance for on-the-spot guidance needed to complete work orders. At the enterprise level, the new integration brings the ability to create work instruction catalogs to build a knowledge repository, as well as the ability to now capture data available across both platforms, which offers visibility into areas of continuous improvement or where additional training may be needed.
Scope AR Partners with ServiceMax to Deliver Enhanced Knowledge Management
New integration between the companies’ WorkLink and Field Service Management platforms gives field service technicians real-time access to augmented reality work instructions and remote assistance
SAN FRANCISCO, CA – August 6, 2020 – Scope AR, the pioneer of enterprise-class augmented reality (AR) solutions, today announced it has partnered with ServiceMax, the leader in asset-centric field service management, to enable a visual knowledge base for industrial work processes. As a trusted technology partner, Scope AR’s WorkLink platform will integrate with ServiceMax’s Field Service Management (FSM) platform to give field service technicians the real-time knowledge they need to more efficiently and accurately complete work orders. Users will now have access to detailed augmented reality work instructions and the ability to initiate live, remote assistance calls, while enterprise organizations can now capture and scale expert knowledge through the creation of work instruction catalogs.
“AR is uniquely positioned to help close the growing skills gap in field service across industries, and can deliver on-demand knowledge transfer and empower workers to become experts at any given task with very little training time,” said Dave Gosch, VP of sales and solutions at Scope AR. “We’re excited to be a part of the ServiceMax Partner Program and extend the value of their FSM platform.”
Beyond increased efficiencies out in the field, the partnership also delivers benefits at the enterprise level. Insights gained from data available across both platforms provide a comprehensive view of how work is actually completed, offering visibility into areas of continuous improvement or where additional training may be needed. Additionally, enterprise organizations can leverage the creation of work instruction catalogs to build a knowledge repository. This allows companies to effectively overcome the constraints of remote work and the growing skills gap that plagues field service teams. Additionally, companies retain and scale expert knowledge that can be permanently accessed after a worker retires.
“Visual work instructions that leverage AR provide the ultimate form of knowledge transfer to both novice and expert front-line workers alike, helping them perform the job faster, thus increasing overall business agility,” said Joseph Kenny, VP Global Customer Transformation at ServiceMax. “With the integration of all systems that affect this experience - from field service management and learning and development, to competency management, team communications and now AR work instructions - organizations are finally able to achieve optimized service and skills management.”
To learn more about how WorkLink seamlessly integrates with the ServiceMax FSM platform, visit www.scopear.com/partners/servicemax/.
About Scope AR
Scope AR is the pioneer of enterprise-class augmented reality solutions, and delivers the industry’s leading AR knowledge platform to get workers the knowledge they need, when they need it. The company revolutionizes the way enterprises work and collaborate through its industrial AR platform - WorkLink - which provides real-time work instructions and live, remote assistance in a single, integrated platform. The company’s device-agnostic technology supports smartphones, tablets and wearables, and makes it easy for organizations like Unilever, Toyota, Lockheed Martin, Becton Dickinson, P&G, Siemens and others to quickly scale their use of AR to any worker. The company was founded in 2011 and is based in San Francisco with offices in Edmonton, Canada and Tel Aviv, Israel.
